Refund policy

RETURN AND REFUND POLICY

1. ALL CUSTOM BUILDS ARE FINAL SALE Because every unit is individually sourced, opened, and custom-modified with new components (batteries, storage, transparent shells), we do not offer returns or refunds for "change of mind." Once an order is placed and the build process begins, the sale is final. Please ensure you are absolutely certain about your purchase before checking out.

2. DEAD ON ARRIVAL (DOA) & DEFECTS We rigorously test the logic board, audio jack, battery, and storage of every unit before it ships. However, if your unit arrives completely non-functional or has a critical hardware defect, you have 14 days from the date of delivery to contact us for a repair or replacement.

  • To be eligible, the unit must be returned in the exact same condition you received it, with all original packaging and accessories.

  • We reserve the right to inspect the device upon return. If the defect is confirmed as a hardware failure on our end, we will repair the unit, replace it, or issue a refund at our discretion.

3. WHAT VOIDS YOUR ELIGIBILITY? These are vintage logic boards housed in new shells. They require care. We will immediately reject a return or refund request if the device shows signs of:

  • Physical Damage: Drops, cracked screens, or scratched faceplates.

  • Water/Liquid Damage: These units are not waterproof.

  • Tampering: If you or a third party attempt to open the shell, unscrew the housing, or modify the internals, your coverage is instantly voided.

  • Improper Charging: Damage caused by using unapproved, high-voltage fast chargers instead of standard USB sync cables.

4. THE RETURN PROCESS To initiate a defect claim within your 14-day window, please contact us immediately at revivetechnologiessg@gmail.com with your order number, a detailed description of the issue, and clear video/photo evidence of the malfunction.

  • If your claim is approved, we will provide you with instructions on how and where to send your package within Singapore.

  • Do not send items back to us without first requesting a return. Unsolicited packages will not be accepted and will be returned to the sender.

5. REFUNDS (IF APPLICABLE) We will notify you once we have received and inspected your return. If the refund is approved based on a confirmed hardware failure, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.